FAQS » Bought a House with a System FAQs, DIY Service FAQs » My system is not working. How do I troubleshoot and repair the problem?

My system is not working. How do I troubleshoot and repair the problem?

Articles to help you troubleshoot and repair problems appear in the Tech Self Help pages of our website.  There is also a Replacement Parts Catalog on the site that enables you to identify what part you need and links to our online retailers that sell them.

Gen 1.3 Drum Unit:

• Troubleshooting Steps
• Repair Instructions
• Replacement Parts

Gen 3 Tankless Unit:

• Troubleshooting Steps
• Repair Instructions
• Replacement Parts