Tech Self Help Articles » iMistAway »Troubleshooting “Unit Not Connected to Gateway – Node Not Responsive”

Troubleshooting “Unit Not Connected to Gateway – Node Not Responsive”

The iMist gateway is connected to the internet but it is not communicating with the node on the misting unit.

Potential Cause:
  • The gateway has lost the ID of the node on the misting unit.
  • The gateway or node has failed.
Troubleshooting:

To confirm the issue, open the Connection tab for the unit on iMistAway.com.

You’ll see that the Gateway Connection Status will indicate that it is online with a date stamp showing the current day and time.  The Current Signal Strength will be Excellent, Good or Marginal but the date stamp will show a day and time in the past.

Solution:

You or your customer will need to perform a network reset on the controller on the misting unit.

  • Press MENU and navigate to the DATA Menu using the down arrow button.
  • Enter the DATA branch by pressing the Green button and use the arrow buttons until you see “NR” (Network Reset) on the display.
  • Press and hold the Green arrow button for a few seconds until “DONE” appears in the display.
  • Cycle power to the misting unit by unplugging it and plugging it back in.